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FAQ

Who are the Nomads?

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Nomads are professionally trained cooks with lots of experience in the hospitality industry. All Nomads are vetted by Nomad Cooks to ensure they meet the highest standard.

Are there kitchen requirements?

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Only the bare essentials. To welcome a Nomad Cook in your kitchen you will need to have an oven, four hobs and at least a sideboard of preparation space. Further details of the space can be discussed with your Nomad after booking.

Do I buy the ingredients?

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No, your Nomad will buy fresh ingredients before the event. The ingredients are included in the cost of the menu.

Where does my money go?

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When booking, three items will be on the invoice:
1. The menu cost 
2. The Nomad's travel costs 
3. A 10% service fee 

100% of the cost of the menu and travel go to the Nomad. 

What is One Feeds Two?

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Our partnership with One Feeds Two means that for every guest served by a Nomad, a child in poverty will receive a free school meal. Their approach in combatting child hunger through hot school meal promotes both education and essential nutrition.

Dietary requirements?

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If you have specific dietary requirements, Nomads can adapt or create new dishes to suit individual needs. Please ensure that you include all dietary requirements and allergies in the booking form and your Nomad will respond with suggested alternatives.

What is the cancellation policy?

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100% refund if cancelled 72 hours (3 days) before the time of the event
50% refund if cancelled from 72 to 24 hours before the time of the event
0% refund if cancelled less than 24 hours before the time of the event

Contact bookings@nomadcooking.co.uk for any issues​

Can I make changes after placing my order?

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Changes can be made up to 72 hours before the event by cancelling your order and placing a new one free of charge.

Any changes later than 72 hours before the event must be made by email to bookings@nomadcooking.co.uk and will be charged as per our cancellation policy. Your Nomad will be contacted, and we will email you to confirm the changes.

Is this service just in London?

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No, we cater all around the UK and offer longer holiday bookings too.

Do you supply wine too?

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We currently do not supply the wine. However, when ordering you can request a sommeliers opinion of what wine to buy to pair with your occasion and meal.

My Nomad has not arrived yet, what can I do?

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Don’t panic! Nomads are experienced and punctuality is key – their reviews rely on it. Your Nomad may arrive later than you would expect as most of the preparation is usually done before arriving at your home.

If they are an hour late, then attempt to contact them by phone. Failing that, call us on 07552642185.

I was not happy with the service, what can I do?

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We Nomads pride ourselves on customer satisfaction and do all we can to ensure you have the best experience possible. However, if this is not the case contact bookings@nomadcooking.co.uk with your feedback. We will evaluate the situation and provide compensation if we feel it is justified.

What is the etiquette for tipping Nomads?

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Tipping is at your discretion.